Delivery
Emails regarding deliveries should
be sent to delivery@alphalab.co.uk
the cost of carriage will be displayed in the shopping
basket and re-calculated every time an amendment is
made to your order The cost of carriage will depend
on the products you select and quantities in which you
select them.
All orders are sent Royal Mail and
can take up to 10 working days to be delivered (typically
1-2 days). Unfortunately we are unable to resolve most
delivery problems until the 10 working day period has
elapsed.
By Courier - Next Day Service
All other larger orders are delivered
by courier as a next day service and will require a
signature from someone at the address specified.
A maximum of two delivery attempts
will be made on consecutive days. If both delivery attempts
fail, then the goods will be returned to Lasgair within
2 further working days.
If you do not receive your order after
3 complete working days of dispatch please contact us
and we will help resolve any issue.
All orders received prior to 2.30pm
will be dispatched same day (Monday-Friday) and are
generally delivered within two working days before 2pm.
Please note this is not a guaranteed
service.
All orders placed outside office
hours will be dispatched on the next working day. (Working
hours are 09:00 - 17:00 Monday - Friday)
Offshore Uk, Eire & Scottish
Highlands & Islands
These destinations can incur charges
at different rates. Whilst putting items into the shopping
basket, the regular courier service charge will be displayed.
After clicking on the “Purchase Items” button
we will contact you by email to confirm if any extra
postage cost and we will not dispatch your order or
charge your credit card until we have your agreement.
European Destinations
We deliver to the following European destinations:-
Countries:
Austria
Belgium
Finland
France
Germany
Greece
Italy
Luxembourg
Monaco
Portugal
Spain
Sweden
Delivery times vary from 2
– 5 days.
The carriage charge to Europe are as follows:
Consignment charge = £7.35
The carriage charges outside of the EU will be calculated
individually and we will email you for your approval
before dispatch.
All orders received over the weekend
or on Bank Holidays will be processed and dispatched
on the next working day.
Whilst all efforts are made to deliver
on the next working day, the courier service we use
does inevitably suffer delays and cannot guarantee next
day delivery.
We are also honest enough to accept
that we are not infallible and sometimes run out of
stock or are in some way unable to process orders in
time for next day delivery, although this is unusual.
If you need any further information
concerning the delivery of your order please do not
hesitate to contact us at delivery@alphalab.co.uk
|